Introduction

At Sabalan Foods, we strive to provide a seamless shopping experience, especially when it comes to our refund policy. This guide will walk you through our transparent and customer-friendly refund policy, adhering to Indian standards, so you can shop with confidence.

Why We Don’t Accept Returns

Quality Assurance

We are committed to delivering the highest quality products. Each item is carefully selected and packaged to meet strict quality standards, minimizing the possibility of issues with your order.

Hygienic Conditions

Once food products leave our facility, we can no longer guarantee their safety if returned. To ensure food safety and hygiene, we do not accept returns, protecting our customers from potential health risks.

Legal and Regulatory Standards

We comply with the guidelines set by the Food Safety and Standards Authority of India (FSSAI), which discourages the return of food items due to safety concerns. Adhering to these regulations allows us to maintain the highest food safety standards.

Refund Policy Overview

Eligibility for Refunds

While returns are not accepted, you may be eligible for a refund under the following conditions:

1. Damaged Products: If your order is damaged during transit.
2. Expired Items: If an item reaches you past its expiry date.
3. Incorrect Order: If you receive the wrong product.

How to Request a Refund

Step-by-Step Process

To initiate a refund, follow these simple steps:

1. Contact Customer Service: Reach out via our Contact Page within 48 hours of receiving your product.
2. Provide Necessary Information: Share your order number, details of the issue, and photographic evidence (if applicable).
3. Review and Approval: Our team will review your claim and process the refund within 7-10 working days if approved.

“We aim to keep the process simple and transparent to ensure a smooth shopping experience with Sabalan Foods.”

Why Transparency Matters

Building Trust

We believe in clear communication with our customers. By outlining our refund policy in detail, we hope to build a trustworthy relationship.

Steps to Avoid the Need for Refunds

To enhance your shopping experience, consider these tips:

1. Read Product Descriptions: Carefully review product details and expiry dates before ordering.
2. Order Tracking: Use our tracking feature to ensure your package arrives safely.
3. Contact Support: If you encounter issues, our support team is here to help.

Sabalan Foods’ Commitment to You

Addressing Concerns

Our office is dedicated to addressing any concerns you may have. We are located at 1&2, Floor-GRD Plot-002/4 AYESHA/Dady MANZIL, BAKER LANE, DLIMA STREET, MAZGAON, Dockyard Road, Mumbai, 400010, Maharashtra, India.

Ongoing Excellence

We are committed to exceeding your expectations and welcome your feedback to continuously improve our services.

Conclusion

Our refund policy at Sabalan Foods is designed with your best interests in mind, focusing on quality, safety, and transparency. While we do not accept returns, we offer a simple refund process for eligible cases. Thank you for choosing Sabalan Foods—we look forward to serving you with the best quality products.

“Your satisfaction is our top priority. Understanding our refund policy is just one step in ensuring a smooth shopping experience.”

For further queries or assistance, visit our Contact Page.

Remember, every bite from Sabalan Foods comes with a promise of quality and commitment. Happy shopping!