At Sabalan Food, we prioritize providing a seamless and customer-centric shipping experience. Our shipping policy complies with Indian standards and ensures that your gourmet journey starts the moment you place your order. This detailed policy outlines everything you need to know about our shipping process.

1. Shipping Destinations

• Domestic Shipping:
  We deliver across India, from bustling cities to tranquil villages. Our trusted courier partners ensure your order arrives in excellent condition.

• International Shipping:
  Currently, we do not offer international shipping. Our focus is on providing the best service and quality products within India.

2. Shipping Charges

• Free Shipping:
  Enjoy free shipping on all orders above ₹1000. This is part of our commitment to making healthy, delicious food accessible to everyone.

• Standard Shipping Charges:
  For orders below ₹1000, shipping charges will be applied based on your location and parcel weight. You can view the exact shipping cost at checkout after entering your delivery address.

3. Estimated Delivery Time

• Standard Delivery:

  • Metro Cities: 3-5 business days
  • Non-Metro & Rural Areas: 5-7 business days

  Note: These are estimated times, and unforeseen delays due to weather, strikes, or other factors may occur.

• Expedited Delivery:
  For faster delivery, select expedited shipping at checkout (additional charges apply). Delivery typically takes 1-3 business days depending on your location.

4. Order Processing Time

• Confirmation & Preparation:
  After placing your order, it goes through a confirmation process. Our team ensures all details are correct before packaging.

  • Order Confirmation: You will receive an email confirmation immediately.
  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day.

• Tracking Your Order:
  Once dispatched, you’ll receive a tracking number via email. Track your package in real-time through our delivery partner’s portal.

5. Handling Perishable Goods

• Packaging Standards:
  We adhere to high packaging standards to ensure your items remain fresh and of the highest quality during transit:

  • Temperature-controlled packaging for perishable goods.
  • Airtight and tamper-proof packaging for dry goods.
  • Eco-friendly, recyclable packaging materials whenever possible.

• Special Handling Instructions:
  For items requiring special handling, we provide clear instructions to ensure optimal enjoyment of your product upon receipt.

6. Return and Refund Policy

• Conditions for Return:
  If you’re not satisfied with your purchase, you may return items under the following conditions:

  • The item is unopened and in its original condition within 14 days of delivery.
  • Proof of purchase is provided.

• Refund Process:
  Once we receive and inspect your returned item, you will be notified via email. If approved, a refund will be processed using the original payment method within 7-10 business days.

  Note: Banking processes beyond our control may affect the timeframe.

7. Customer Support

For any inquiries regarding your order or shipping, our customer support team is ready to assist you.

• Email: support@sabalanfoods.com
• Working Hours: Monday to Friday, 9 AM – 6 PM IST

8. Conclusion

At Sabalan Food, we aim to provide not just products but exceptional experiences through a customer-centric shipping policy. Whether you’re a first-time buyer or a loyal customer, our goal is to make every interaction with us pleasant and satisfying.

To place an order, visit Sabalan Foods today!
If you have any further questions, feel free to reach out to our support team. Thank you for choosing Sabalan Food!