Introduction

Welcome to Sabalan Foods! These terms and conditions outline the rules and regulations for using our e-commerce platform, accessible via Sabalan Foods. By accessing and using our website, you agree to these terms and conditions. Please read them carefully before placing an order or using our services.

Definitions

• “We”, “Us”, “Our”: Refers to Sabalan Foods Pvt. Ltd.
• “You”, “Your”, “Customer”: Refers to the individual accessing and using our website and services.
• “Website”: Refers to Sabalan Foods, our online platform.

Eligibility to Use

To use our platform, you must:

1. Be at least 18 years old.
2. Have the legal capacity to enter into a binding contract.
3. Provide accurate and complete personal information during the account registration and checkout process.

Account Creation and Maintenance

1. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
2. Ensure the information provided during account creation is accurate and up to date.
3. Sabalan Foods reserves the right to terminate accounts suspected of fraudulent or illegal activities.

Products and Orders

Product Information

We make every effort to ensure that the descriptions and images of products on our website are accurate. However, we do not warrant that product descriptions, images, or other content is error-free. All product information is subject to change without notice.

Pricing and Availability

1. Prices for all products are listed in Indian Rupees (INR) and are subject to change without notice.
2. Products are available for purchase based on stock availability. We reserve the right to limit the quantity of items purchased or refuse an order when necessary.

Order Confirmation

Once an order is placed:

1. You will receive an email confirming your order.
2. Sabalan Foods reserves the right to cancel or modify orders due to pricing errors, stock availability, or payment issues. In such cases, we will notify you and refund any payment made.

Payments

1. We accept payments via secure payment gateways, including credit cards, debit cards, and other online payment methods.
2. All transactions are subject to approval by your bank or payment provider.
3. You are responsible for ensuring that the payment details provided are accurate.

Shipping and Delivery

1. We deliver products only within India.
2. Estimated delivery times are provided during the checkout process, but delays may occur due to external factors such as weather or courier issues.
3. We are not responsible for failed deliveries due to incorrect shipping information provided by the customer.

Return and Refund Policy

At Sabalan Foods, we do not accept product returns for hygiene and safety reasons. However, we do offer refunds in specific cases, including:

1. Damaged Products: If a product is damaged during transit.
2. Expired Items: If you receive an expired product.
3. Incorrect Orders: If you receive the wrong product.

To request a refund, contact us within 48 hours of receiving your order and follow the process outlined in our Refund Policy. Refunds will be processed within 7-10 working days after approval.

Privacy and Data Security

By using our website, you agree to our Privacy Policy, which governs how we collect, use, and protect your personal data. We take your privacy seriously and ensure all data is handled in accordance with Indian data protection laws.

Limitation of Liability

1. Sabalan Foods is not liable for any indirect, incidental, or consequential damages arising out of your use of our website, products, or services.
2. We make no guarantees regarding the availability, accuracy, or performance of our website, including any errors or interruptions.
3. In no event shall our total liability exceed the amount paid by you for the products purchased through the website.

User Responsibilities

You agree to use our website in compliance with these terms and conditions, and you will not:

1. Use the website for any illegal activities or to violate any local, national, or international laws.
2. Upload or distribute harmful software such as viruses or malware.
3. Attempt to disrupt the security or functionality of our website.

Intellectual Property

1. All content on the Sabalan Foods website, including logos, images, product descriptions, and text, is the intellectual property of Sabalan Foods Pvt. Ltd. and is protected by applicable copyright and trademark laws.
2. You are not allowed to use, modify, or distribute any content from our website without explicit written permission from us.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

Changes to Terms and Conditions

Sabalan Foods reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.

Contact Information

If you have any questions about these terms and conditions, please feel free to contact us at:

Sabalan Foods Pvt. Ltd.
Office Address: 1&2, Floor-GRD Plot-002/4 AYESHA/Dady MANZIL, BAKER LANE, DLIMA STREET, MAZGAON, Dockyard Road, Mumbai, 400010, Maharashtra, India.
Email: support@sabalanfoods.com

By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Sabalan Foods!